FAQ'SFREQUENTLY ASKED QUESTIONS
How hard is it to set up a store?
We know this may be intimidating for some people especially if you have no technical experience in setting up websites. No worries, we have put together a step-by-step document for you here.
How much does it cost to have a store?
At the moment we do not charge any fees to open and run a store on SME Mall. We will charge a 10% commission on all sales made in the store. This will also cover the cost of Bank fees and PayPal charges. There will not be any additional fees. We can discuss a fixed monthly fee plus lower transaction cost if sales volumes on a site grows or you prefer this approach.
Can I set up a store if I have no digital experience?
Definitely. The whole idea behind us setting up the SME Mall was to help people who don’t have digital expertise to be able to have a fully-functional ecommerce enabled store. We have a step by step guide which was emailed to you in the welcome email or you can click here to read it again. If you get stuck please book a session with us and we will help you through it or even set it up for you if you have everything, we need e.g. logo, product images, prices etc.
I am a service business can I still get a store?
Definitely! We pride ourselves on the fact that we have built the SME Mall with service companies in mind. You will find a fully-functional booking system will be available to you for your customers to book and pay for your services all in your store.
Is there anything I cannot Sell?
Just like regular brick and mortar stores, you can sell anything that is allowed to be sold in Australia and if required you have the permits or licenses for example liquor sales need licenses. Any illegal items like drugs will be blocked and the store owner reported to the relevant authorities.
How do we market the SME Mall?
We will market the SME Mall through our platform, newsletters, social media channels, SME TV and other Marketing channels. Unlike other marketplaces, we have built the mall to allow each Vendor to have a dedicated URL (website link) which you will be able to add to all your marketing to your customers and potential customers too.
Is there a limit to the number of items I can sell?
Nope! We want you to be able to sell whatever you like and offer as many products or services as you currently offer. This is even better than a brick-and-mortar store as you will never run out of space. No theft, no stock take, no staff issues.
What about delivery?
When you make a sale, you will be sent an email with the customers details on. You will then need to deliver the products. If you require 3PL services (This is 3rd Party Logistics) please contact us and we can facilitate this for you.
What about warranties and refunds?
Although this is a virtual store you are still governed by the rules of the ACCC (https://www.accc.gov.au/) and in such will have to offer the stipulated warranties, returns and refunds as required by the law and in line with your business policies.
Please remember we are no different from a brick-and-mortar Mall where our relationship is with you the tenant and not your customers. Any complaints or requests from customers will always be directed to you.
How is payment received?
You will remember when signing up we asked for a PayPal email address. This is important as we make all your payments (referred to as “commissions”) directly into your PayPal account. If you do not have a PayPal account you can easily open one at www.paypal.com
What do I do if I need support?
In your dashboard is a link to create a support ticket – or feel free to shoot us an email: firstname.lastname@example.org
Why do some offers take us to another site?
As you know by now, these Malls are built and maintained by Kazoik. Kazoik’s core business is offering great products, at awesome prices through their weekly deals and rapid-fire auctions. To do this, Kazoik sources all kinds of products and services and also is part of a few Affiliate Networks. When you see an offer and are invited to visit a different website this is more often than not an Affiliate deal that Kazoik has secured and is promoting. Please remember that some of these deals and products will be sold in USA Dollars and shipped from the USA or other international destinations. They are fully vetted and safe to shop at including Amazon (see Books and Music section).