ReplaceBase are market leaders in consumer and B2B spare parts fulfilment, focusing on sustainability, product range and the best quality spares and QC processes. We have a strong, dedicated and focused customer service and trade team on hand to manage and assist everything from project rollout, system integration, retail display installation, sourcing, supply logistics or just helping you fix up an iPod you found in the back of your kitchen drawer. Founded in 2009 we have quickly taken top spot in the Industry by constantly innovating and bringing new products, ideas and standards to the industry.
Staff | We have over 35 staff within the business from dedicated customer service staff and dedicated trade at our head office who are monitoring emails, phones and live chat and will be happy to assist in any aspect of your pre or post sales query. We also have several technicians who repair devices all day every day who often help our customers if needed.
Sourcing & Logistics | As well as a strong service team we have a solid sourcing team in both the UK and Hong Kong who can get just about anything to your specification and a great warehouse team who move literally thousands of parts daily. On average we send between 4,000-6,000 components every day from our main warehouse, using bespoke systems to minimise mis-picks, zero picks and ensure your orders are picked, packed, dispatched and delivered on time.
We are not just online | We have a network of ReplaceBase retail units, each with thousands of parts available for same day collection and delivery as well as offering B2B services such as level 3 board repairs, screen refurbishments, screen buyback and iPhone glass preparation and change.
Partners | We have worked with some great partners over the years, from tesa to FX5. We carry only the best brands and support them in every way possible – from accessories to lasers, we got you.
Sustainability | We recognise our growing responsibility and are making real efforts to not only prevent devices from landfill but to divert devices deemed ‘Beyond Economical Repair’ from landfill, strip the usable, genuine parts and offer them as our growing range of “Reclaimed” parts.
A few key points about us:
- Our head office and main warehouse is in Northampton (at Moulton Park), we have physical locations in Bristol, Plymouth, Sheffield and growing our network across the UK and Europe
- We have staff waiting to help. No matter your query we have a team at the other end of the phone, email & livechat.
- We currently hold over 13000 SKUs and usually add over 100 new SKUs a week.
- We offer UK and EU Next Working Day Delivery on all items; Need it fast? We’ve got you covered.
- We have been selling parts since 2009 since just before the original iPhone release